Frequently Asked Questions

How can I book a room?
Just check the availability using the online reservation system, select the type of room required and fill out the booking form. You will receive by return a confirmation of your booking by e-mail.
What time is check in and check out?
Check-in and check-out: 12h00.
Can I leave the room late?
Yes, on request at the reception.
Can I choose the type of bed in my room?
(Large bed – two beds) Yes, during your booking.
Do the rooms have a balcony or terrace? Can I reserve one?
No.
Are there non-smoking rooms? Yes.
How many storeys does the building have?
Is there a lift? There are 6 storeys with an elevator.
Is there air conditioning in the rooms?
No.
Is your hotel adapted for the handicapped?
No.
Can you keep my luggage when I leave the room?
Yes.
Is there a safe place to park my car? How much does it cost?
We have a private parking, it costs 8€/night.
Does the hotel have an Internet or e-mail terminal for guests?
No.
Do you have high-speed Internet in the room for my portable computer? Is it wireless?
Yes, Wifi access is paying.
Do you have a quiet, romantic room? How can I reserve it?
Yes, on request at the hotel by phone.

What languages are spoken in Reception?
English, French.
Where may I rent a car?
You can rent a car in an agency 15 minutes away from the hotel.
We are coming with 1 (or more) child; can we add an extra bed in a double room? What are the other options?
We can propose you a triple room.
How far away is the Eiffel Tower?
6 km, 15 minutes.
How far is the Louvre Museum?
5.9 km, 20 minutes.
How much does a taxi from the airport cost? How long is it?
Roissy-CDG: 15-20€, 15-30 min, depending on the traffic; Orly: 40-50€, and lasts about 30-50 min.
How is the district where the hotel is?
It is a quiet and safe district.
I am traveling to assist at an exhibition in Porte de Versailles exhibition center: Is it easy to go from the hotel?
Yes, with lines 13 and 12 of the metro.
How can I cancel my reservation?
You will receive a confirmation of your booking through e-mail. On this confirmation, you will find your confirmation code and a cancellation code. Keep these codes carefully as you will need them if you want to cancel. To cancel the booking, just log on our website, then in « Rates and Bookings », click on « Track/Cancel Reservation », then just follow the procedure. You can use this system only if you have respected the cancellation policy on your confirmation.